Return & Exchange

1. Fail to receive an item?
When I request a return, will the shipping cost be refunded?
We will do our best to support your request. But sorry that the shipping fee is non-refundable. If it is our responsibility to generate a return, the shipping fee might be refunded depending on the severity of the problem. Please contact Customer Service within 30 calendar days of receiving your order.

2. Item that doesn't match the description
1)Lack of functions:
If you received a defective item, we recommend you to log into your account and open a dispute within 7 calendar days of delivery.
When submitting the ticket, please provide your order number, a description of the defected item and add a few pictures. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
Our customer service staff will reply you within 48 hours of receiving the message.

2)Colors not as described:
Definition: This refers to the case that the color of the item you have received is not as described as in the image and the product description.
Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors settings. We are committed to presenting the true appearance of the product, including its color.
But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.
If there was a large color gap between the actual product and the color displayed on our website. You can return or exchange. Please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.
With the pictures you can log into your account and open a dispute within 7 calendar days of delivery.
When submitting the ticket, please provide your order number, a description of the item with color issue and add the pictures to show the color problem. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
Our customer service staff will reply you within 48 hours of receiving the message. Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

3)Sizes not as described:
Definition: the sizes of the item you have received do not match the product description. The sizes refer to the standard dimensions internationally recognized or the measurement units converted from the standard dimensions. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements.
A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-order dress from mnahome, we strongly encourage finding a professional local tailor who can help you measure accurately.
If you are hesitant between two sizes, we recommend that you select a larger size. If it doesn't fit after your receiving the goods, we suggest that you consult the local tailor to modify, we will reimburse you for up to 10% of the product price as a compensation.
For most custom wedding dresses and special occasion dresses: To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you want to return or exchange your item, we recommend you to log into your account and open a dispute within 7 calendar days of delivery.
When submitting the ticket, please provide your order number, a description of the item with size issue and add a few pictures to show the size problem. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
Our customer service staff will reply you within 48 hours of receiving the message. Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

4)Mis-shipped products:
For mis-shipped items (item shipped was not item ordered), or the material of the dress is not as same as what you demand.
Please contact customer service our site within 7 calendar days of delivery.
Also, Customer service will always help you solve problems.
mnahome Customer Service Email: mnahomer@outlook.com

5)Material does not match the description:
If the material of the dress is not the same as the product description, and you want a refund, please contact our customer service center at mnahomer@outlook.com. The most important thing is to provide us enough evidence to prove it.

3. Order Cancellation
1)How to cancel an order that hasn't been paid?
If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at mnahome.com.

2)How to cancel an order that has been paid?
For clothes, shoes etc. Orders canceled before shipment will get full refund.
If you have any questions about other categories, please contact our customer service: mnahomer@outlook.com.

4.Return Policy :
If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt. Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.

5.Shipping Costs:
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.